Refunds
This policy covers every product sold by Ingenious AI through Paddle, our merchant of record, on getingeniousai.com and the platform sites linked from it. Last updated: October 22, 2026.
If a product is not right for you, email us within 14 days of your first purchase and we will refund it in full. This applies to the first charge of any subscription plan (monthly or annual) on every platform we sell. You do not need to give a reason, though telling us what went wrong helps us fix it.
You can cancel a subscription at any time; cancellation stops the next renewal and you keep access until the end of the paid period. If a renewal charge has just gone through and you meant to cancel, email us within 7 days of the renewal date and we will refund that renewal in full.
One-time purchases, such as ContentCraft AI credit packs, are refundable within 14 days of purchase as long as the credits have not been spent. Partially spent packs are refunded for the unspent portion on request within the same window.
Email [email protected] from the email address you used at checkout, and name the product and the charge date. Refunds are issued through Paddle to your original payment method; once approved, the money typically reaches your account within 5 to 10 business days depending on your bank. When a refund is issued, the license key or credits bought with that payment are deactivated.
Nothing here limits any right you have under the consumer law that applies to you. If a product fails to work as described and we cannot fix it, tell us — we would rather repair the problem or refund you than keep an unhappy customer.